IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide. They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
If your IQOS device is not working, simply perform a reset. Still no luck? Please contact Customer Care (080 002 400, available daily, between 9:00 AM to 7:00 PM) or ask for assistance at the nearest IQOS service point.
Keep IQOS away from water, direct sunlight and/or heat. Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
The IQOS use in indoor public places is forbidden.
The inbound allowance for tobacco sticks are similar to cigarettes and may vary from one country to another. Before leaving, please double check the allowances set by respective government agency in the country of your travel. Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines. Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.