Learn everything about your start with lil SOLID Ez: How to use, charge and clean your device properly, as well as tips and tricks for the best possible tobacco experience.
Professional maintenance for your lil SOLID Ez
All your lil SOLID Ez questions answered.
Learn how to use, clean, and charge your IQOS, and find quick tips.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
With the purchase of an IQOS device, the commercial warranty is activated, which is valid for 12 months and covers technical and production defects.
The Smart Service program is available for free at any Q Heated Tobacco Shop in Chisinau.
If your IQOS device warranty has expired or is about to expire, your device may be recycled.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you find a solution.
We’re always improving the technology that goes into your device. To make sure you continue to get the most of the experience upate your device to the latest firmware.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long or even leave your home.