Welcome to IQOS Care

Your first steps with lil SOLID Ez

Learn everything about your start with lil SOLID Ez: How to use, charge and clean your device properly, as well as tips and tricks for the best possible tobacco experience.

Smart Service

Professional maintenance for your lil SOLID Ez


All your lil SOLID Ez questions answered.

First steps

Learn how to use, clean, and charge your IQOS, and find quick tips.

Troubleshooting your IQOS device

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

IQOS warranty

With the purchase of an IQOS device, the commercial warranty is activated, which is valid for 12 months and covers technical and production defects.

Smart service: Personal assistance in using your IQOS device.

The Smart Service program is available for free at any Q Heated Tobacco Shop in Chisinau.

Smart Change Service

If your IQOS device warranty has expired or is about to expire, your device may be recycled.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you find a solution.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the most of the experience upate your device to the latest firmware.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long or even leave your home.

Have a question? Find the answer in the FAQ section.

Additional support
We are here for you just a click away
Chat with us in real time. We are online every day from 9:00 - 19:00. Just give us a message and we’ll get back to you.
Find us on Facebook You can even find care on our social media, so feel free to message us with any questions and we’ll get back to you as soon as we can. Our Facebook page
Viber Bot Find the nearest service point, diagnose your device, and much more. Viber Bot
Email us Write to us. Our inbox is never too full. Send us an email
Find your answear Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. Look through our FAQs
Phone us Sometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert. Get in touch
This product is not risk-free and addictive. This product is only intended for adult smokers. The sale of tobacco products to persons under 18 is prohibited. The distribution of tobacco products to persons under 18 years of age is prohibited. People who break these rules are subject to prosecution.