Welcome to IQOS Care

First steps

Learn how to use, clean, and charge your IQOS, and find quick tips.

Device diagnostics

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device

IQOS warranty

With the purchase of an IQOS device, the commercial warranty is activated, which is valid for 12 months and covers technical and production defects.

Your personal IQOS Coach

Get one-to-one support with your personal IQOS Coach!

Smart Change Service

If your IQOS device warranty has expired or is about to expire, your device may be recycled.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you find a solution.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the most of the experience upate your device to the latest firmware.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long or even leave your home.

Have a question? Find the answer in the FAQ section.

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