Learn how to use, clean, and charge your IQOS, and find quick tips.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
With the purchase of an IQOS device, the commercial warranty is activated, which is valid for 12 months and covers technical and production defects.
Get one-to-one support with your personal IQOS Coach!
If your IQOS device warranty has expired or is about to expire, your device may be recycled.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you find a solution.
We’re always improving the technology that goes into your device. To make sure you continue to get the most of the experience upate your device to the latest firmware.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long or even leave your home.