Smart Change

IQOS and lil SOLID device recycling program - "Smart Change"

The recycling program of IQOS devices - "Smart Change" is established by the company "Philip Morris Sales & Marketing" SRL in accordance with the provisions of Law no. 209 of 29.07.2016 on waste and extended liability obligations of the manufacturer, as well as compliance and implementation of the requirements provided in the Regulation on waste of electrical and electronic equipment approved by Government Decision no. 212 of 07.03.2018.

Terms and conditions


1. Application of Terms & Conditions

1.1. These Terms & Conditions (“Terms”) apply to and govern your participation in the IQOS or lil SOLID device recycling program - "Smart Change" within which Philip Morris Sales & Marketing SRL (hereinafter Philip Morris) accepts, for further disposal and recycling, IQOS or lil SOLID heating tobacco systems ("Device") and it’s components (applicable for IQOS devices) - Holder and Charger (“Component”), on which the warranty period has expired or is about to expire (hereinafter – Program). An Environmental Voucher, which can be used when purchasing a new lil SOLID, IQOS 3 DUO Device or IQOS 3 DUO Component, or its financial equivalent, will be issued for the Device or Component that has been transferred for recycling. The cost (financial equivalent) of the Environmental Voucher issued for the transfer of an eligible Device or Component for recycling (i.e. a device that meets the requirements of clause 1.2 of these Terms) is set by Philip Morris in accordance with a certain estimated cost of the Device or Component. Please read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris.
1.2 Terms of participation in the Program:
a. You are an IQOS or lil SOLID device user over the age of 18;
b. Your main or temporary residence is in the Republic of Moldova;
c. You as a User and your Device are registered in the Philip Morris Sales & Marketing SRL database and “Care Plus” program for IQOS devices (for lil SOLID – “lil Care”) is activated on the device;
d. Your Device was purchased in official stores / from official IQOS partners in the Republic of Moldova;
e. Device/-s of IQOS 2.4 Plus, IQOS 3.0 and IQOS 3 MULTI versions and Components of IQOS 2.4P and IQOS 3.0 versions for which the warranty period for at least one component (Charger or Holder, IQOS 3 MULTI device) expires in 6 (six) calendar months or has expired;
f. Device of IQOS 3 DUO or lil SOLID versions and Components of IQOS 3 DUO versions for which the warranty period for at least one component (Charger or Holder) expires in 3 (three) calendar months or has expired;
lil SOLID device for which the warranty period expires within 3 (three) calendar months or has expired;
g. In the case of IQOS 2.4+, IQOS 3 and IQOS 3 DUO Devices versions, the Device consists of two components, the Holder and the Charger. Both components are registered in your IQOS account and are not components of different Devices or different versions of Devices. This condition does not apply to the IQOS 3 Multi or lil SOLID version of the device, as it is a single-component Device.
1.3. The Terms of the Program do not limit the number of devices transferred for recycling by one user. The limit of issued Environmental Vouchers is 3 vouchers, for 3 devices (charger and holder) during 12 calendar months after issuing the first Environmental Vouchers to 1 user. All eligible Devices have the right to participate in the Program.
1.4. To participate in the Program, you are not required to hand over the charging cable, the original box, or other accessories.
1.5. You can register yourself and your Device in our database by calling the IQOS Customer Service at 0 8000 24 00 (the call is free), with official IQOS point-of-purchase sales or with official IQOS representatives.
1.6. By participating in the Program, you agree to comply with these Terms. Changes made to these Terms are permitted only with the written consent of Philip Morris.
1.7. Philip Morris also reserves the right to make changes to these Terms.


2. The established estimated cost of the eligible Device

2.1. The estimated cost of Devices paid back for recycling is based on the estimated cost of materials and components used during processing.
2.2. The established estimated cost of the paid back Device of the IQOS 2.4+, IQOS 3, and IQOS 3 DUO versions and the Environmental Voucher issued, respectively, is 300 Moldovan lei.
2.3 The established estimated cost of the paid back Device of version lil SOLID and IQOS 3 MULTI, and the Environmental Voucher issued, respectively, is 150 Moldovan lei.
2.4. The established estimated cost of the Components, Holder and / or Charger, of IQOS 2.4 Plus, IQOS 3 and IQOS 3 DUO versions and the issued Ecological Coupon, respectively, is 150 MDL.


3. Established process for transferring Devices and/or Components for recycling and issuing the Environmental Voucher

3.1. The transaction documentation will be issued according to the Law on accounting and financial reporting No. 287 dated 15-12-2017, as well as the Order on approval of the standardized form of the primary document with a special regime "Act on the purchase of goods" No. 130 dated 30.09.2010.
3.2. The procurement regulations must specify the personal data of the individual who acts as the seller, namely: full name, passport series, IDNP, address. Details of the processing of personal data are described in clause 7.2 of these Terms and Conditions.
3.3. No additional indirect costs (fees and taxes) are charged from Program participants. (Law on the tax code No. 1163-XIII of 24.04.1997, article 20).


4. Conditions for purchasing a new Device or Component with the Environmental Voucher

4.1. When purchasing a lil SOLID or IQOS 3 DUO Device or Component, the cost (financial equivalent) of the Voucher received for the Device or Component that was transferred for recycling, is deducted from the standard official price of the purchased Device or Component, according to the following conditions:
a. The Environmental voucher is issued for an eligible IQOS Device transferred for recycling of IQOS 2.4+, IQOS 3, IQOS 3 MULTI or IQOS 3 DUO and lil SOLID versions, and/or device components IQOS 2.4P, IQOS 3 și IQOS 3 DUO;
b. If a new IQOS 3 Duo or lil SOLID Device is purchased, one Environmental Voucher is taken into account (for one Device or Component transferred for recycling);
c. Environmental vouchers are not summarized together when purchasing one new device, except of the Environmental vouchers issued when two eligible Components or 2 (two) lil SOLID devices transferred for recycling in order to buy a new IQOS 3 Duo;
d. In the case of the purchase of a new IQOS 3 DUO Component, the value of an Ecological Coupon issued for the Component transferred for recycling is deducted; e. Ecological coupons do not accumulate with each other when purchasing a new Component;
f. If several eligible Devices are sent for recycling, the Environmental Voucher is provided and can be used in accordance with the provisions of clause 4.1 (a), 4.1 (b) and 4.1 (c). Environmental Vouchers cannot and should not be transferred to other persons.

4.2. To participate in the Program, you need to: send a request either through the IQOS Customer Service (number 080002400); or on iqos.com; or on foodhouse.md, either through an official IQOS representative, or in Q Heated Tobacco Shop. The current list of stores participating in the program: Q Heated Tobacco Shop in shopping center «Shopping Malldova», Q Heated Tobacco Shop in shopping center «Sun-City» and Q Heated Tobacco Shop in shopping center «Atrium». The list of stores may be updated at the discretion of Philip Morris by making changes to the Program in accordance with the clause 1.7.

4.3. The environmental Voucher under the Program is provided on condition that the transferred Device or Component meets the requirements described in the clause 1.2.
For the purposes of this section 4, Devices and/or Components with the following circumstances are not the subject of the Environmental Voucher:
a. Damage occurred as a result of deliberate destructive actions or as a result of misuse or as a result of any modifications or changes to the design of the Device, or as a result of attempts to make such modifications.
b. Devices whose serial number has been changed, damaged, or erased;
c. The Devices have been subjected to unauthorized Philip Morris opening, maintenance, modifications or alterations;

4.4. The purchase of a new Device with a deductible amount of the Environmental Voucher is made within the available stock of lil SOLID or IQOS 3 DUO Devices and Components and/or their color options.


5. Term and termination

These conditions are valid from 20.01.2021 without a set termination date.


6. Warranty/Limitation of Liability

6.1. Since the IQOS device recycling program "Smart Change" is a part of the “Care Plus” and/or “lil Care” program, and your membership in those programs is free and voluntary, it is provided "As it is", without any warranty.
6.2. Philip Morris will not be liable to the maximum extent, permitted by applicable law, for any breach (including, without limitation, negligence or breach of statutory obligations) of the agreement, misrepresentation, or otherwise, for any direct loss, short-received profit, income or savings, loss of wealth and/or other similar loss, or loss or misrepresentation of data or information, or direct economic damage, or for any other special, indirect or consequential costs, losses, damages, costs and expenses arising out of or otherwise associated with your participation in the “Care Plus” or “lil Care” program or your use of the Services.
6.3. Nothing in section 6 excludes liability that cannot be refused in accordance with applicable law.


7. Other provisions

7.1. Currently, “Care Plus” a “lil Care” programs and all their services are provided free of charge.
7.2. Detailed information regarding the processing of your personal data that you provide to us is set out in our Privacy Notice, available electronically on https://md.iqos.com/en/terms/6-terms-of-use-and-privacy
7.3. These Terms and Conditions are governed by the jurisdiction of the law of the country where Philip Morris Sales & Marketing SRL has its registered office. All legal disputes will be subject to the exclusive jurisdiction of the city where Philip Morris Sales & Marketing SRL has its registered office.
7.4. For more information, questions, and contact information, please visit www.iqos.com or by email address contact.md@iqos.com.