How can I benefit from International Assistance and who should I contact?
The IQOS International Assistance service is available in over 40 countries in Europe, the Middle East, Asia, Latin America and Africa, where the IQOS device is sold.
If you need assistance while abroad, call one of the contact numbers:
+41 21 547 88 88
+40 21 40 10 806
During the telephone call you will have to describe the situation you encounter. The operator will provide you with all the necessary instructions and recommendations, as well as the steps you will need to follow if the device needs replacement.