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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in case you encounter difficulties with your device! Register to receive your peace of mind abroad.

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

Registration instructions for IQOS International Assistance

In order to get International Assistance, you must be a registered member of the IQOS Care Plus Program. You can register for the IQOS Care Plus program by:
  1)Calling the IQOS Customer Care Service at 0 8000 2400
  2)Visiting one of the IQOS points of sale
In order to get International Assistance, you must be a registered member of the IQOS Care Plus Program. You can register for the IQOS Care Plus program by:
  1)Calling the IQOS Customer Care Service at 0 8000 2400
  2)Visiting one of the IQOS points of sale
Additional Support