Care you can count on

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

IQOS rental service

Rent the device for 7 or 14 days

Order IQOS Rental Service online

Order the service with one click

IQOS Rental Service in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Help when you need it

Get support

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal IQOS Coach

Get one-to-one support with your personal IQOS coach.

Device diagnostics

Diagnose your device and follow the instructions to resolve the issue.

*Services available upon device registration. Terms and conditions apply.

Got a question? Find the answer in our FAQs.

Additional support
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