a. Holder light on the IQOS 2.4 Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care by phone: 080 002 400 (available Monday - Friday,9:00 - 18:00 and weekend, 10:00-19:00), by email: contact.md@IQOS.com or ask for assistance at the nearest IQOS store.