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IQOS Care Plus

Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

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IQOS Qoach

IQOS Qoach

Need support using your IQOS? How about some tips? Just ask an IQOS expert – they’re ready to help.

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IQOS International Assistance

IQOS International Assistance

Would you like assistance with your IQOS while travelling? Call our dedicated helpline for useful assistance, advice and recommendations.

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Advantages of IQOS Care Plus

Advantages of IQOS Care Plus

Lear more about free extended support and exclusive additional benefits with the IQOS Care Plus program.

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First to know

Whether it’s new products, limited editions or new services, you will now be the first to know about all things IQOS.

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Whether it’s new products, limited editions or new services, you will now be the first to know about all things IQOS.

Accident Coverage

The extended IQOS Care Plus support program gives you the opportunity to replace each non-functional accidentally damaged IQOS component absolutely free of charge. You can take advantage of this possibility within the IQOS Care Plus program as long as the commercial warranty of your device is valid. To activate the IQOS Care Plus Program and this benefit, please check the "Registration Instructions" section.

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The extended IQOS Care Plus support program gives you the opportunity to replace each non-functional accidentally damaged IQOS component absolutely free of charge. You can take advantage of this possibility within the IQOS Care Plus program as long as the commercial warranty of your device is valid. To activate the IQOS Care Plus Program and this benefit, please check the "Registration Instructions" section.

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

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Care Plus
Additional Support