The extended MyIQOS support program gives you the opportunity to replace each non-functional accidentally damaged IQOS component absolutely free of charge. You can take advantage of this possibility within the MyIQOS program as long as the commercial warranty of your device is valid.
With Smart Change program you can send an IQOS device for recycling in exchange for an environmental coupon. More details about devices that can be sent for recycling can be found here.
We have designed the IQOS Coach program to cater for your needs while you familiarize yourself with the IQOS device. Once you sign up, you will get personal assistance. And if you are travelling abroad, our dedicated helpline is available in case you encounter difficulties with your device!
Useful information about IQOS products, how they work, and the innovations behind the devices.
Even products of the highest quality can sometimes stop working.
It's easy and quick, just contact our Customer Care service available Monday to Sunday from 9 a.m. to 7 p.m. and we will help troubleshooting any problems with your device. And in case a replacement is needed we will direct you to the nearest Service Center or deliver it to your home.